Return & Refund Policy
Order Cancellation
We accept order cancellations before the product has been shipped or entered production.
If your order is successfully canceled, you will receive a full refund.
Once an order has been shipped, it can no longer be canceled. However, you may request a return in accordance with our return policy.
Returns (If Applicable)
We accept returns within 14 days of delivery, subject to the conditions outlined below.
To be eligible for a return:
-
The item must be unused, uninstalled, and in the same condition as when you received it.
-
The item must be in its original packaging, including all accessories and components.
-
A receipt or proof of purchase is required.
-
You must contact our customer service team before returning any product to obtain the correct return address and instructions.
Please do not send products back without contacting our customer service team first.
Non-Returnable Items
The following products are not eligible for return or exchange:
1. Installed or Used Electronic Components
Electronic components, including but not limited to LCD screen replacements and upgrade kits, are not eligible for return or exchange once they have been installed, used, or are no longer in their original, resalable condition.
Customers are strongly advised to verify product compatibility and carefully inspect all components before installation.
2. Custom or Personalized Products
Custom-made or personalized products are not eligible for the standard 14-day return policy.
Important: These restrictions do not apply to products that arrive defective, damaged, or incorrect, or where returns, refunds, or other remedies are required by applicable consumer protection laws.
Return Shipping Costs
Customer-Initiated Returns
If a return is requested for personal reasons, such as ordering the wrong product, changing your mind, or no longer needing the item, the customer is responsible for the return shipping costs.
The actual shipping fee will depend on the shipping carrier and service selected.
Returns Due to Product Issues
If the return is due to an error on our part, including receiving a defective, damaged, or incorrect product, we will cover the return shipping costs.
Please contact our customer service team with your order details and supporting photos so we can assist you.
Restocking Fees
We do not charge any restocking fees for eligible returns.
Refunds (If Applicable)
Once your returned item has been received and inspected, we will send you an email confirming receipt of your return.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically issued to your original payment method.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after it has been approved, please follow these steps:
-
Check your bank account again.
-
Contact your credit card company, as it may take additional time for the refund to be officially posted.
-
Contact your bank, as processing times may vary.
-
If you have completed these steps and still have not received your refund, please contact us at support@cbd-3d.com.
Contact Us
If you have any questions about cancellations, returns, refunds, or product eligibility, please contact our customer service team.
Email: support@cbd-3d.com
To request a return, please contact us before shipping the product. Our team will provide the appropriate return address and further instructions.